I recently ordered prints with a grain finish, assuming it was the same option we had always chosen in the past. However, I noticed that our order history was no longer accessible on my account with POD. When the prints arrived, they didn’t match the look of the ones we had printed previously, which really bothered me as they wouldn’t look cohesive with the rest of our collection.
I reached out to POD, and thanks to Julie, I remained a happy customer. Julie went above and beyond to address the issue, taking the time to truly understand my concerns and staying in touch through both emails and phone calls. These days, how many online companies offer that level of personalized service? Most of the time, if there’s an issue, companies just brush it off, leaving customers to look for a replacement. But with POD, it was clear they genuinely care about their customers.
Julie made me feel like POD isn’t just about making a one-time sale—they’re a company you can trust and rely on for a lifetime. I highly recommend POD for their exceptional service and commitment to customer satisfaction.