Frequently Asked Questions
How do I know if my artwork will look good printed on wood?
Good question. When selecting a photo or piece of art to be printed on wood you should consider the following:
- We do not print with white ink, so any area in your photo or art piece that is white will not be printed
- Lighter colors will be more transparent and show more grain
- Darker colors like black and blues will print more opaque and show less wood grain
What resolution do you recommend per size of print?
We like to have all files to be 150dpi at 100% but we can use files at 75dpi at 100% you CANNOT go lower than this without having loss in quality of your print on wood.
What if I am unhappy with my Custom "Create Your Own" print?
We understand that there are many uncontrollable circumstances that may lead to you not liking your custom print on wood. Maybe the artwork doesn't look like you imagined or the image does not look so great on wood. Unfortunately, each piece is custom and made to order so we cannot offer a refund simply based on personal preference.
What kind of wood do you use?
We use only the finest sustainable birch, maple, and bamboo plywood that we can find.
What about the trees?
We love trees just as much as you do. We donate $1 from every order to the billion tree foundation - $1 = 1 tree. That being said, we only use wood that is harvested from sustainable regions of the world.
Can I hang my print on wood in my bathroom?
Yes, our prints have no problem with moisture, we have tested prints on wood in our own bathrooms and they look great. If condensations builds up you just wipe them off with a cloth or towel no problem, just be careful to not knock them off the wall!
How do I take care of a wood print?
Taking care of a wood print is just as easy as taking care of any other fine art piece. The same rules apply. Don't get it wet. Don't scratch or wipe the front with abrasive materials. Do not clean or expose the piece to fire or any other damaging substance. If you have any questions, feel free to contact us before you make a purchase online. Damp, 100% cotton cloth. Again, DAMP not wet
Does the ink smear or run if it gets wet?
No, it will not smear if it gets wets, The printing method we use is durable. There is the possibility that ink may smear if you expose it to harsh cleaning chemicals or any other liquid besides water. Only use a damp 100% cotton or microfiber cloths when wiping dust off your prints.
How thick is the wood you print on?
The wood we offer at the moment is 18mm or about .75” in thickness.
How heavy are your prints?
24”x36” weighs 15.5 lb.
18”x24” weighs 6.3 lb.
11”x14” weighs 2.2 lb.
How do I hang my Print on Wood?
All our prints come with a portrait or landscape key hole on the back of each print for easy hanging.
How do I check the status of my order?
You can log into your account by clicking on "Account" at the top of this page. Once logged in you can view your orders and status from the order review area. Use the links on the left-hand side in your account area.
How long will it take to ship my order?
Orders ship as they become ready. Custom "create your own" wood prints usually ship out within 5 to 7 business days. Featured artist wood prints ship out within 2 to 4 four business days.
Where can you ship orders?
We ship worldwide.
Will I have to pay a fee to customs in my country?
Prints on Wood is not responsible for any customs or duty charges for shipping your print out side the United States. We have no idea of what these changes maybe per country.
Can you print more than one photo per piece of wood (like a photo collage/montage)?
You can print what ever you like on any one piece of wood. If you need help with layout we charge a $50.00 per hour design fee.
Do you offer international shipping?
Yes, we offer USPS shipping with tracking for all orders outside United States. Some selected prints also have a special flat rate, non-tracking USPS shipping rate, you will see it available at the shopping cart if available for the print you want. Please note that the flat shipping rates are based on individual boxes and usually only fit one print per box. The flat rate, non-tracking shipments are "SHIP AT YOUR OWN RISK THERE IS NO INSURANCE" and if the package gets lost or damaged in transit, you the customer, will be required to pay the flat shipping fee again and the cost of a new print if you want us to ship out a new package.
I need my print(s) fast! Can I pay expedited fee to speed up the process?
Yes, we do offer faster turn-around times on all wood prints. However, there is an added processing fee that varies from product to product.
How can I change or cancel my order?
Orders can be changed or cancelled so long as your order is still in the "pending" or "processing" phase. For custom prints on wood, orders cannot be changed or cancelled once they have reached the "In Production" state in
Do you offer shipping insurance?
We can offer shipping insurance for an extra fee. Shipping insurance must be selected during checkout and cannot be added after checkout.
When do you charge my credit card?
Your credit card will be charged during checkout for the full amount of your order.
What forms of payment do you accept?
We accept credit cards and PayPal for all online orders.
Do you have gift cards?
Yes, we have gift cards that can be purchased online.
Is my payment information secure?
Yes, our website is PCI compliant meaning the highest standards are in place to handle your payment data. We never store your credit card information on our website or in our database. All payments are processed directly through PayPal which uses fraud protection and payment screening methods to ensure the safety and protection of all payment and respective customer related data.
What is included in the price of the print(s)?
Each print is really one-of-a-kind as each piece of wood is different from the next. When you purchase a custom wood print or an artist wood print, you receive a finished piece of artwork that is ready to hang on the wall immediately out-of-the-box.
How can you charge such low prices?
We have been on the printing industry for a very long time and we have the expert staff and cutting-edge equipment and infrastructure that allow us to offer a great product for an amazing price.
What is your guarantee and return policy?
Absolutely no returns on any items unless there was some sort of damage during shipping.
I've received my print(s) but would like to return them — how do I do this?
Please give us a call or email first we only issue returns if your print is damaged in shipping or defective.
My print arrived scratched or damaged. What should I do?
First, please take a digital photo of the wood print thats damaged, UPS requires photos of the box for us to make a claim, then email the photo to support@printsonwood.com and we will fallow up with in 24 hours, during holidays might take a little longer.