Frequently Asked Questions
Can I print more than one photo per piece of wood or the same image on multiple wood panels (ie. photo collage/montage)?
Good question. When selecting the finishing options to be printed on wood, you should consider the following:
By selecting Bright White Finish, no wood grain will show through your image making it really stand out when printed. This finish is a perfect option for close up family photos, black and white photography, and fine art images.
When selecting Vintage Matte or Natural Gloss finish options the natural lines of the wood grain will show through in all the lighter colors of an image adding a level of depth to the wood print. By selecting Vintage Matte, a flat look to the wood will show through the image. The Natural Gloss, our most popular option, highlights a light sheen in the wood.
When printing with Vintage Matte or Natural Gloss, please keep the following in mind:
- We do not print with white ink, so any area in your photo or art piece that is white will not be printed
- Lighter colors will be more transparent and show more grain
- Darker colors like black and blues will print more opaque and show less wood grain
When selecting “Yes” under the Margin option, you are placing a border around your image,creating the look of a frame around your print. *** Please note, the border around the print will be the finish option you choose. EX: Bright White, will reflect a white border around your wood print, whereas Natural Gloss and Vintage Matte will have a wood grain border.
We like to have all files to be 150 dpi (dots per inch) when scaled to the size you are ordering, but we can use files at 75 dpi. You CANNOT go lower than this without your print losing quality.
We use only the finest sustainable birch, maple, and bamboo plywood available. All of our wood is harvested from sustainable regions of the world.
For every order Prints On Wood receives, we donate one square meter of rainforest to Cuipo, who purchases rainforest to set aside for preservation. By purchasing a print, you are helping to save the rainforest, one square meter at a time.
We offer three different thickness options:
6 mm / .25 (¼) inch
12 mm / .5 (½) inch
18 mm / .75 (¾) inch
6 mm / .25 (¼) inch 11”x14” wood print weighs - .8 lb
6 mm / .25 (¼) inch 18”x24” wood print weighs - 2.4 lbs
6 mm / .25 (¼) inch 24”x36” wood print weighs - 4.8 lbs
12 mm / .5 (½) inch 11”x14” wood print weighs - 1.7 lbs
12 mm / .5 (½) inch 18”x24” wood print weighs - 5 lbs
12 mm / .5 (½) inch 24”x36” wood print weighs - 9.8 lbs
18 mm / .75 (¾) inch 11”x14” wood print weighs 2.2 lbs
18 mm / .75 (¾) inch 18”x24” wood print weighs 6.3 lbs
18 mm / .75 (¾) inch 24”x36” wood print weighs 15.5 lbs
When you purchase a custom wood print or an artist wood print, you receive a finished piece of artwork that is ready to hang on the wall immediately out of the box. Desktop size prints come with a unique desktop stand perfect for showcasing your favorite family photo or art piece.
6 mm / .25 (¼) inch wood prints come with an adhesive sawtooth hanger. Just stick the hanger on and it’s ready to hang right out of the box.
12 mm / .5 (½) inch and 18 mm / .75 (¾) inch prints come with a portrait or landscape keyhole on the back of each print for easy hanging directly from the box to the wall.
How do I hang a larger print?
Hanging a larger print takes a bit more time and patience. Here are a few helpful tips:
- A leveler is needed for the two holes and approximate distance between two holes so placing nails is easier.
- A special screw type is needed to support the weight of the print. (we found out this the hard way when the nail snapped and almost damaged the print)
Yes. If you order a desktop size print in any of our three thickness options (4”x6”, 5”x7”, 6”x6”, 6”x12”, 8”x8”, 8”x10”, 8”x12”, 9”x12”, 10”x10”, 10”x15”, 11”x14”, 12”x12”), a handy desktop stand is included in your order at no additional cost.
A print that fits nicely on your office desk, coffee table, countertop or more specifically, the following size prints:
4”x6”, 5”x7”, 6”x6”, 6”x12”, 8”x8”, 8”x10”, 8”x12”, 9”x12”, 10”x10”, 10”x15”, 11”x14”, 12”x12”
Yes, we have gift cards that can be purchased online here.
We have been in the printing industry for a very long time and have an expert staff, cutting-edge equipment and infrastructure that allows us to offer a great product for an amazing price.
Can I print more than one photo per piece of wood or the same image on multiple wood panels (ie. photo collage/montage)?
Yes, simply choose the size you want for each panel, upload the image, and then crop it to the desired area for each panel. You can print whatever you like on any one piece of wood. Additionally, if you need help with layout or want a professional eye to give a second opinion on your print, contact us for a design quote.
Where do I enter my promo code?
After you have added products to the shopping cart, please enter your promo code at the lower left side of the page before clicking on the "Checkout Now" button.
Can you tell me more about the FREESHIP100 promo?
To take advantage of the FREESHIP100 promotion, simply add enough Photo, Fine Art and/or Create Your Own wood prints to your shopping cart to equal at least $100, enter the promo code FREESHIP100, then at the checkout screen select free ground shipping. *This code is valid on Domestic US order only. But what about international orders over $100? Use promo code SHIP10 to receive $10 off your order at checkout, which is equivalent to receiving free domestic shipping. This offer can not be combined with any other offers. One promo code valid per order.
What is Next Day Rush Processing and what is the cut-off time?
Next Day Rush means your order will print and ship the next business day if ordered before 3 pm PST. The cut-off time for Next Day Rush processing is 3 pm PST. If you place your order at 1:30 pm PST and select Next Day Rush processing your order will print and ship the next day. If you place your order on Monday at 3:30 pm PST and select Next Day Rush processing your order will ship on Wednesday, because it has passed the cut off time for that day. ** Please note, rush processing can be delayed if your image file is cropped incorrectly, too low resolution or other file issues.
What is 2 Day Rush Processing and what is the cut-off time?
2 Day Rush means your order will print and ship within the next two business days if ordered before 3 pm PST. The cut-off time for 2 Day Rush processing is 3 pm PST. If you place your order at 1:30 pm PST and select 2 Day Rush processing your order will print and ship within the next two days. If you place your order on Monday at 3:30 pm PST and select 2 Day Rush processing your order will ship on Thursday, because it has passed the cut off time for that day. ** Please note, rush processing can be delayed if your image file is cropped incorrectly, too low resolution or other file issues.
Why does Next Day Rush Processing show two or four days from todays date?
The cut off time for Rush Processing is 3 pm PST, if Next Day Rush is showing two days, it is because you have missed the window for the day. After the cut off time, the date automatically changes to the following day. If Next Day Rush is showing three to four days, it is because weekend days are not counted as business days or the office is closed in observation of a national holiday.
What does it mean when my order status says processing, ready to print, packaging or complete?Pending: Your order is pending payment verification.
Processing: Your order is being reviewed by our design department.
Ready to Print: Your order has moved from the design department to the print room and is in que to be printed.
Packaging: Your order has printed and is in line to be packaged and shipped.
Complete: Your order has shipped or is waiting at Will Call, a tracking number has been emailed with this final order status update.
I did not create an account, but I would like to check the status of my order
Please click here to check your order status: Track order
I need my print(s) fast! Can I pay an expedited fee to speed up the process?
Yes. We offer expedited service for all wood prints. However, there is an added processing fee that varies depending on the product. Please contact us with your time frame so that we can begin your order immediately! Or email us directly at firstname.lastname@example.org
How can I change or cancel my order?
Orders can be changed or cancelled if your order status shows "pending" or "processing" in your account status page. Custom prints on wood orders cannot be changed or cancelled once they have reached the "In Production" stage. Contact us to make changes to your order.
Prints on Wood X Shepard Fairey table collaboration
Released on Friday, August 22nd, Prints on Wood collaborated with Shepard Fairey on a limited edition table project. The tables are hand made, featuring Shepard's artwork printed on wood with a few extra details that will make them very unique. Each table is signed and numbered and available exclusively on Prints on Wood. A few other designs may be offered in the future, we will update via Facebook and Instagram as more information becomes available. For more information about the art piece/coffee table please see this blog post.
Upcoming Artist Releases
We have a lot of exciting Prints on Wood Artist Releases coming up! In February we have exclusive print releases with Jeff Soto, Greg "Craola" Simkins, Steven Daily and Luke Chueh. Other print releases in the works with Nick Walker, D*Face, Joe Sorren, Joe Ledbetter, Chris Ryniak, Luke Chueh and more!
What does signed and numbered or limited edition mean? And how is it different from the prints available in the artist gallery?
Signed and numbered prints are special release prints on wood, unlike the artist gallery that sells open edition prints (not signed or numbered) these prints are hand signed and numbered by the artist. Limited edition means there will be a limited number of prints created, after they are sold out no more will be printed and it will no longer be available for sale on our site.
How do I take care of a wood print?
Taking care of a wood print is just as easy as taking care of any other piece of fine art, and in general, the same rules apply. Make sure to use only a damp, 100% cotton or microfiber cloth when wiping dust off your print. Do not get it wet, scratch, or wipe the front with abrasive materials. Do not expose the piece to fire or any other damaging substance. If you have any questions, feel free to contact us before you make a purchase online.
Does the ink smear or run if it gets wet?
No. Due to our durable printing method, water will not smear your ink. There is the possibility, however, that the ink may smear if you expose it to harsh cleaning chemicals or any other liquid besides water. Be sure to use only use a damp 100% cotton or microfiber cloth when wiping dust off your prints.
Can I hang my print on wood in my bathroom?
Yes. Our wood prints have no problem with moisture. We have tested prints on wood in our own bathrooms, and they look great. If condensations builds up, wipe them off with a cloth or towel; no problem. Just be careful not to knock them off the wall!
How do I check the status of my order?
To check the status of your order, you can log into your account, which you do by clicking on "Account" at the top of this page. Once logged in, you can view your orders their statuses in the order review area. To navigate, use the links on the left-hand side of the account area. Or for quicker reference track order here.
How long will it take to ship my order?
Orders ship as they become ready. Custom "create your own" and featured artist wood prints usually ship out within 5 to 7 business days. Due to high volumes during holiday seasons, order processing time may be extended past the normal 5-7 business day turn around. Please call 951-684-3111, contact us or e-mail directly at email@example.com if your order is time sensitive.
Where can you ship orders?
We ship worldwide.
Do you offer international shipping?
Yes. We offer UPS shipping with tracking for all orders outside United States. Some selected prints also have a special flat, non-tracking USPS shipping rate, if applicable. You will see it, if available, at the shopping cart. Please note that flat shipping rates are based on individual boxes and usually fit one print per box. The flat rate, non-tracking shipments do not have an insurance option available, and are shipped at your own risk. If you select this option and your package is lost or damaged in transit, there is no refund available. We are happy to reprint the order and ship it to you again at your cost.
Will I have to pay a fee to customs in my country?
Prints on Wood is not responsible for any customs or duty charges for shipping your print outside the United States. We do not keep track of these charges, which vary depending on the country.
Do you offer shipping insurance?
We can offer shipping insurance for an extra fee. This option must be selected during checkout, and cannot be added after payment has been submitted.
When do you charge my credit card?
Your credit card will be charged during checkout for the full amount of your order.
What forms of payment do you accept?
We accept credit cards and PayPal for all online orders.
Is my payment information secure?
Yes. Our website is PCI compliant, meaning the highest standards are in place to handle your payment data. We never store your credit card information on our website or in our database. All payments are processed directly through PayPal which uses fraud protection and payment screening methods to ensure the safety and protection of all payment and respective customer-related data.
Why are there darker marks on my wood print?
Those marks you are referring to are the natural wood grain present in all wood prints. Because we are printing on an organic material, each piece will have its own unique markings, including different colors or marks in the wood. This is the uniqueness and beauty of printing on wood--each print a little different--an original, per se.
What is your guarantee and return policy?
Because each wood print is unique and made to order, we do not offer a return on any items unless the order was damaged during shipping or is defective.
What if I am unhappy with my Custom "Create Your Own" print?
We understand that there are many circumstances beyond our control that may lead to dissatisfaction with your custom print. Unfortunately, since each piece is unique and made to order, we cannot offer a refund simply based on personal preference.
I've received my print(s) but would like to return them. How do I do this?
Please give us a call at 951-684-3111, contact us or e-mail directly at firstname.lastname@example.org with your concerns. We are happy to issue a return or send you another print if your order is damaged in shipping or is defective.
My print arrived scratched or damaged. What should I do?
First, please take a digital photo of the wood print that is damaged and the box the print arrived in. (UPS requires a photo(s) of the box for a claim to be processed.) E-mail the photos to email@example.com and a customer service representative will be with you within 24 hours.
How to use the "Effects" tool:
Effects tool tutorial