FAQ

Here are some of the most common questions we get. This page is a work in progress, please excuse the mess.
How do I know if my artwork will look good printed on wood?
What if I am unhappy with the print?
What kind of wood do you use?
What about the trees?
How do I take care of a wood print?
Does the ink smear or run if it gets wet?
What is FSC? What does it FSC certified mean?

http://www.fscus.org/about_us/

How do I check the status of my order?
How long will it take to ship my order?
Where can you ship orders?
Do you offer international shipping?
I need my print(s) fast, can I pay expedited fee to speedup the process?
How can I change or cancel my order?
Do you offer shipping insurance?

When do you charge my credit card?
What forms of payment do you accept?
Do you have gift cards?
Is my payment information secure?
What is included in the price of the print(s)?
How can you charge such low prices?

What is your guarantee and return policy?
I’ve received my print(s) but would like to return them — how do I do this?
I have returned my print(s) to you — what happens next?
My print is scratched. What should I do?

How can I see your prints in-person?
Will I get my prints sooner if I purchase at one of your showrooms?
Do your showrooms carry the same prints that are on your website?